House rules

Cool Stay Istria @Port


We would like to introduce you to House rules in order to make your stay in our apartment comfortable, and for any additional information read the information book or contact the host.

During your stay, your hosts are at your service for all information and assistance.

The accommodation unit is available from 14:00 on the day of arrival until 11:00 on the day of departure.

The guests upon reservation and arrival in the accommodation unit have to give access to identity documents (passport or identity card) i.e. personal data (name and surname, type and number of identification document, gender, country and residence and birth date, citizenship and date of birth) for the purpose of tourist registration in the information system of tourist boards of the Republic of Croatia for registration and check-out of tourists – eVisitor.

Apartment Cool Stay@ Port is planned and registered for a maximum of 4 persons. Guests can be visited by their friends during the day, but guests are obliged to inform the owner about it. Unreported guests are not allowed to stay in the accommodation unit.

During every leaving of accommodation unit, we kindly ask the guests to disconnect electrical appliances, close the taps, close the windows (during any possible bad weather) and lock all doors. We kindly ask our guests to turn off air condition while there is no one in the apartment or when windows or doors are opened.

The host does not have the right to enter the rented accommodation unit in the absence of a guest. Exceptions are special circumstances in which it is necessary to enter inside to prevent the occurrence of possible damage or danger. The owner is obliged to inform the guests in the first subsequent contact about entering the property. In the case of a reasonable doubt of the host that damage has been made and when there is a reasonable suspicion of violation of the House rules, the guests are obliged to allow him to enter the accommodation unit for verification.

Guests are kindly requested to keep noise to a minimum during their stay in the apartment and in the outside areas, especially during the night rest from 23:00 to 08:00 in the morning. In addition to appealing to appropriate behaviour of adults, we kindly ask our guests to ensure the good behaviour of children playing inside and outside of the property.

Bed linen is included in the price of the stay and is changed after each shift of guests, and guests who stay longer than 7 days are given clean linen every 7 days.

During their stay, the guests themselves are responsible to look after the order and cleanliness of the accommodation unit. It is desirable to leave the apartment in the state it was when they got there. Thorough arranging and cleaning of the apartment is done by the host after each shift of guests. Final cleaning is included in the price of the stay.

Guests are kindly requested to take care of their belongings and valuables left in the accommodation unit because the host is not responsible for them.

There is no smoking allowed inside the apartment and for safety reasons also candle burning is forbidden, and we appreciate you obeying the rules.

It is not allowed to move furniture inside the accommodation unit or take equipment outside the apartment (kitchen chairs on the terrace, towels or blankets intended for the apartment on the beach, etc.).

In the event of a failure of the equipment or devices within the accommodation unit, please inform the host immediately and he will attempt to remove it as soon as possible.

We would like to thank you in advance for:

  • Not putting anything except toilet paper in the toilet bowl.
  • Thank you for obeying our House rules :)

We wish you a pleasant stay!

Klaudija & Deni